Refund and Cancellation Policy

Last Updated: October 2025

At SundarSathi.com, we aim to deliver exceptional value through our digital services. Please read our Refund and Cancellation Policy carefully before making any payments. By purchasing or subscribing to our services, you agree to this policy.

Refund Policy

As our offerings consist of non-tangible digital services, we generally do not provide refunds once a service has been rendered or access has been granted. This includes, but is not limited to:

  • Access to premium features or content
  • Personalized digital consultations or matchmaking services
  • Subscription-based services
  • Any service where delivery has been initiated or completed

However, under specific and rare circumstances, we may consider a refund request if:

  • The service was not delivered as promised due to a verified technical issue on our end
  • There was a duplicate payment or billing error
  • The service was purchased in error and the request is made before service delivery or access

Refund requests, if eligible, must be made within 7 calendar days of the original payment. All approved refunds will be processed to the original method of payment within 7–10 business days.

To request a refund, please contact us at:

Email: info@sundarsathi.com
Phone: +971-52-789-6262

Cancellation Policy

  • Cancellations do not automatically qualify for a refund unless they meet the eligibility criteria under our Refund Policy.
  • You may request to cancel a service before it has been rendered or access has been granted. In such cases, we may offer a full or partial refund, at our sole discretion.
  • Once a service has been delivered or accessed, no cancellations or refunds will be processed.
  • Subscription-based services may be canceled at any time, but the cancellation will be effective from the next billing cycle. No pro-rated refunds are issued for the current billing period.

How to Request a Refund or Cancellation

All refund and cancellation requests must be made via email to info@sundarsathi.com, clearly mentioning:

  • Your full name
  • Contact details
  • Date and method of payment
  • Reason for refund/cancellation request

Use of Razorpay Hosted Payment Options

To ensure secure transactions, all payments on SundarSathi.com are processed through Razorpay’s hosted payment platform. We adhere to Razorpay's compliance requirements for refund and cancellation disclosures.

For payment-related issues or disputes, you may also contact Razorpay support directly at: https://razorpay.com/support

Note: SundarSathi.com reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Please review this page periodically for updates.